Returns & Exchanges

At CUCKOO Australia, we stand by the quality of our premium kitchen appliances and offer a straightforward return process to ensure your complete satisfaction. If you are not entirely happy with your purchase, we are here to help with professional support and efficient exchange options.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team within 14 days of receiving your product to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Ensure the appliance is unused and securely packed in its original packaging, including all accessories, manuals, and protective inserts to prevent damage during transit.

• 3.
  Ship to Service Centre

  Affix the provided return label or address the package to our Victorian service hub, ensuring you use a tracked shipping method for security.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or dispatch your replacement unit within 3 to 5 business days.